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Principles of Customer Service NCFE Level 2 Certificate

This distance learning course will enable you to gain additional skills and a qualifcation without disrupting your day-to-day life. You will have access to specialist support from dedicated tutors throughout the programme.

Course content

During this course you will develop an awareness of customer service. You will understand how to communicate effectively understand the needs of customers and understand teamwork.

Assessment methods

You will be provided with a resource pack with assessment booklets to complete. There is also an option to study this course online via our bespoke e-learning portal.

Additional information

Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.

Course Information & How to Apply

For more information, or to enrol on this course please contact Abby Redford on aredford@bedford.ac.uk

LengthStart DateFeesLocationCourse Code
16 weeks Flexible Free Distance Learning K1595

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Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  
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Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

Accessibility
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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